Cancellation Policy

Inspired Creations holds the right to cancel or change any advertised course:

In these circumstances Inspired Creations will normally arrange an alternative date and offer students either a transfer to this date or, if this date is not convenient, an alternative course. If neither is possible a full refund will be offered. Travel and/or accommodation expenses will not be compensated for. Please ensure you have adequate travel, hotel & course cancellation insurance cover.


In the unlikely event that the advertised tutor is unable to teach the class:

Inspired Creations will substitute another appropriately qualified tutor.


In the event of unfavourable weather conditions:

Inspired Creations will make the decision to cancel a class if we consider it unsafe to access the local main roads surrounding our classrooms in Kenley or Caterham. If you are attending a regular weekly class or a multiple day workshop that has already begun, a 'catch up' date will be arranged. If you are booked onto a One Day workshop that has not yet started Inspired Creations will offer students either a transfer to an alternative date, a transfer to a different course or the option to receive a full refund. 

If our class locations are unaffected by bad weather but you are unable to attend a course because of the conditions local to you, unfortunately we will not be able to offer an alternative date or refund.

Travel and/or accommodation expenses will not be compensated for. Please ensure you have adequate travel/hotel insurance cover.

If you are Travelling from Overseas:

If a VISA is required to enter the UK, we recommend that you book your course at least three months in advance to allow time for the VISA application to be processed. Inspired Creations will provide a registration email confirming the booking to give to the relevant embassy, we do not issue invitation letters. Refunds will not be offered under any circumstances should a VISA application be declined or delayed.

If you are a Non-UK Resident we recommend you contact your local insurance broker or issuer to apply for adequate insurance cover to proctect against the possibility of a declined VISA application, the need to cancel your travel plans, hotel accommodation or course.

We are unable to offer any refunds should you decide to cancel or are unable to attend your course or cannot use your gift voucher for whatever reason:

At the school owner's discretion, students who are unable to attend a booked course that is scheduled one month or more in advance may transfer to another course but only if Inspired Creations is able to re-sell the place. You will incur a £20 administration fee in all cases.

The option to transfer course will not be offered if any of the following circumstances apply:

  • Cancellation within 4 weeks of the course commencing (unless there is a waiting list and the place can be resold).
  • Students are unable to attend a course due to a change in personal circumstances (personal/family member incident, illness, work commitments or any other reason).
  • students are unable to attend a course due to travel problems, bad weather, cancellations by travel operators or any other external factor outside of our control.
  • Students require a VISA to enter the UK and are unable to obtain one.

Travel or accommodation expenses will not be compensated for should you or Inspired Creations need to cancel a course. Please ensure you have adequate travel, hotel & course cancellation insurance cover.

If you have any questions about our cancellation policy or want to know how to get hotel/course cancellation insurance cover please contact us.

 

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